Gomry lets a class business sell recurring access to eligible Experiences alongside prepaid class packs. Customers buy the access they need, then choose the sessions they want to attend. The offer should make the included classes and number of visits clear before payment.
Staff need to distinguish what a customer has bought from the dates they have booked. An unused visit represents further attendance the business owes; a reservation identifies a particular place. Keeping both records visible helps a studio plan its timetable and explain a member's remaining access.
Choose visits, recurring access or member status
Someone buying ten visits to use at their own pace needs a prepaid pack, sold as a Bundle. Someone paying each month for class access needs a Subscription. An annual association member may instead need organization-wide status through a Membership Level, without receiving a class visit balance.
Experiences are scheduled activities such as a recurring dance class or guided session. Bundles and Subscriptions cover eligible Experiences, not separate one-off Event tickets. A public workshop sold as an Event therefore has its own admission.
| Gomry offer | What the customer buys | What staff need to explain |
|---|---|---|
| Bundle | A finite prepaid visit pack for selected Experiences | Visit count, eligible sessions and the conditions shown for the purchase |
| Subscription | Recurring access to eligible Experiences | Price, billing arrangement and included class access |
| Membership Level | Organization-wide member status | The particular member benefits offered, separately from class visits |
A repeating timetable and a prepaid balance are not the same as enrollment in every date of a course. Experiences supports individually booked sessions; a fixed course needs its included dates and attendance arrangement explained as part of that offer.
Follow the customer from a plan to a booked place
Consider a studio offering four visits per month. A member can use that access for eligible classes, choosing dates with places available. A booking for Tuesday tells staff to expect the member on Tuesday; unused access is not a reservation for every Tuesday on the timetable.
If the next evening class is full, a remaining visit does not create an extra place. The studio needs enough suitable sessions for the access it sells, including customers whose preferred dates are concentrated in the same part of the week. The Experiences overview explains that session-booking model.
Show the plan's validity and cancellation conditions beside the offer. Customers choosing next month's classes need to understand which purchase covers them, rather than discover a different rule after making their plans.
Change the offer without changing an existing purchase's price or visit count
Later changes to the price and number of sessions apply to future purchases. Existing buyers keep their original price and session count. For example, changing the next offer from four to eight visits does not itself turn an existing four-visit purchase into an eight-visit one.
Keep the purchase record distinct from the current sales settings. That lets staff answer a customer's question using what they bought, rather than the price or quantity now shown to new buyers.
Keep class access and Event admission distinct
A lower member price, an included Event ticket and an opportunity to buy early are different benefits. State the actual benefit and its admission arrangement rather than treating the word “membership” as a promise of every one-off event.
Contacts keeps customer registration and communication history, with manual lists for defined groups. A list is not an automatic rule granting every Subscription or Membership Level the same Event benefit.
Plan capacity using visits and bookings, not revenue alone
For an illustrative studio with 100 members on a four-visit plan, the offer represents 400 visits in a cycle. If customers use 65% of that allowance, they need 260 places; at 85%, they need 340. That is demand for 80 more places without another member joining.
The monthly total does not show when those places are needed. If most members want the same evening sessions, spare capacity in a morning class does not resolve the pressure. Confirmed bookings show demand committed to dates; remaining access describes further demand that can still arrive.
Attendance records help distinguish places reserved from places used. Together with payments and bookings, they help the studio decide whether to add sessions or revise the offer for future buyers.
Preserve existing commitments when changing systems
A member with two unused visits and a booked Saturday class needs both commitments accounted for during a move. Retain their remaining balance, purchase conditions and reserved date separately from their contact details.
Coordinate recurring billing at cutover so the same period is not charged twice. The migration guide explains the available exports and the records to keep. Saving those records and agreeing how the destination honors them are separate parts of the change.