Keep participants informed about their booking.
Send updates to contacts or registered attendees through email, SMS and push, respecting opt-outs. Event Invitations reach people who do not yet have a ticket and can use WhatsApp for eligible recipients.
Choose the message before the channel
Choose your recipients
Choose Contacts for a contact or manual list, Event Message for registered attendees, or Event Invitations for people who do not yet hold a ticket. Invitations exclude existing ticket holders and people who have unsubscribed.
WhatsApp availability
WhatsApp invitations require an eligible contact, a phone number and consent. Numbers beginning with +1 are routed to SMS. The available route depends on the recipient; it is not a manual channel choice for every guest.
A record your team can follow
Contacts records registrations, waitlist activity, requests and refusals, declined payments, form responses and communications. Use that history to prepare a relevant update.
Before you send
Check the intended recipients, their communication preferences and the booking information in the message. Avoid sending sensitive participant answers to a wider list.