With eight usable reformers, a class has eight equipment places. When a machine is unavailable, reduce the sellable capacity for the affected sessions and check existing bookings.
Use that change, along with a late cancellation, to evaluate the booking workflow.
What has to be guaranteed
- Hard capacity per slot. Eight means eight. No overbooking, no "we'll squeeze you in".
- A waitlist that fills fast. A cancellation at 6:40am for a 7am class should reach the waitlist immediately, with a short window to accept.
- Late-cancel and no-show rules. Members see the rule at booking and the credit is handled the same way every time.
- Memberships and packs that spend a credit per class and stop when the credits are gone.
- Instructor substitution without touching the bookings.
- A machine out of service reduces the cap for that slot only.
What to test in a demo
Two people cancel at the same time. A member with zero credits tries to book. An instructor is swapped for one week. Reformer four is down for a fortnight. The front desk phone loses wifi and someone checks in.
Configure capacity and prepaid bookings in Gomry
An Experience has a schedule and capacity per slot. Configure the class using the available equipment, then test the effect of taking a machine out of service on selected dates. Verify that the public availability and staff roster remain consistent.
Bundles supply prepaid credits across selected Experiences, with optional expiry. Test redemption and cancellation using your own pass. Do not assume weekly caps, rolling limits or monthly allowances from the bundle feature alone.
Subscriptions provide recurring billing. Confirm the access rules for any capped or unlimited plan separately from the charge. The membership checklist covers those cases.
A slot capacity does not allocate a named reformer. If that is required, ask for the exact configuration. The Pilates studio guide covers the wider timetable.
Tap to Pay is in private beta. Confirm access before relying on it for payments at reception.
Questions studios ask
Must each reformer be named? Only if the machines differ or you assign them. For most studios a hard cap per class is what matters.
What should the waitlist record? Order joined, when the offer went out, when it expires, who accepted. That is how you settle "I was first" at the desk.
How do late cancels work? Publish the window in your booking terms so members see it before they book. Ask us how enforcement works for your setup.
Remove a machine from a test session and cancel a pass booking. Ask reception to explain the resulting capacity, credit and waitlist state.