Reformer Pilates booking software needs to limit reservations to the equipment places the studio can actually deliver. Capacity changes and late cancellations should leave staff with a clear view of who is booked and what remains available.
With eight usable reformers, a class has eight equipment places. If one machine becomes unavailable, the affected sessions need a lower sellable capacity and a review of existing bookings. Use that change to assess the booking process, alongside a cancellation.
What has to be guaranteed
- Capacity per session. If eight reformers are usable, sell no more than eight places. Coordinate any shared equipment across other activities separately.
- An explicit waitlist policy. Explain how a waiting customer receives an offer and which action confirms their place. A waitlist entry alone is not a reservation.
- Clear cancellation terms. Explain when canceling returns a Bundle visit and when it is forfeited.
- The right access product. Use Bundles for prepaid visits and Subscriptions for unlimited or per-cycle recurring access. Customers still book available dates.
- A recorded instructor change. Update the assigned host and coordinate their availability manually.
- A machine out of service. Reduce the capacity for the affected date before selling more places.
What to test in a demo
Start with a class containing an existing booking. Reduce its capacity to reflect a reformer that is out of service, then inspect remaining availability and the existing roster. A lower sellable capacity does not by itself decide what to do with customers already booked.
Next, cancel a Bundle-funded booking and inspect the released place and remaining credit. Repeat with a late cancellation under the applicable rules. Reception needs to explain whether the visit returned to the balance and whether a waiting customer still needs to book the place manually.
For arrival, check the front-desk connection and prepare a backup network. Staff can open Gomry's scanner in a mobile browser. Keep an agreed manual-admission procedure for outages and reconcile exceptions afterward.
Configure capacity and prepaid bookings in Gomry
An Experience has a schedule and capacity per slot. Configure the class using the available equipment, then test the effect of taking a machine out of service on selected dates. Verify that the public availability and staff roster remain consistent.
Bundles supply prepaid credits across selected Experiences, with optional expiry. Test redemption and cancellation using your own pass. Do not assume weekly caps, rolling limits or monthly allowances from the bundle feature alone.
Subscriptions support recurring billing with unlimited or per-cycle access to eligible Experiences. A studio can sell four visits per month, for example, while customers still reserve available sessions. That allowance does not reserve a particular reformer or a fixed weekly time.
Set a deliverable capacity for each session and coordinate shared machines and staff across the timetable. If automatic resource allocation is essential, compare that requirement separately from the number of places sold.
Tap to Pay is live for contactless payments at reception on supported phones in eligible markets.
Questions studios ask
Must each reformer be named? Only if the machines differ or you assign them. For most studios a hard cap per class is what matters.
Does joining the waitlist reserve a place? A waitlist entry is not a confirmed booking. A customer still needs a reserved place before attending.
Remove a machine from a test session and cancel a pass booking. Ask reception to explain the resulting capacity, credit and waitlist state.