Gomry now supports Personal Agent Protocol, also known as PAP or Poppy. Customers can authorize a compatible personal agent to find events and buy tickets on their behalf. A purchase made through the customer's account is linked to that account, so the agent can retrieve the ticket there after it has been issued.
Developed by Meta and Sierra, the protocol gives companies a shared way to work with personal agents using the customer's identity and the access they grant.
From finding an event to finding your ticket
For example, a customer asks their agent to find a concert in New York on Friday evening. The agent connects to Gomry, and the customer signs in on Gomry and grants the access needed for the task.
The agent searches the catalog, retrieves the chosen Event's ticket options and presents the selection and checkout total. After the customer signs in and authorizes the purchase, buyer details can come from their account. The agent still needs any required event registration answers; signing in does not supply every answer on the customer's behalf.
For paid tickets, the agent needs a supported payment provider. Signing in to Gomry does not automatically give it access to the customer’s saved cards.
Payment completion alone does not mean that a ticket has already been issued. Once the order is confirmed and the ticket is issued, the ticket is associated with the customer's Gomry account. The agent can retrieve it there, along with the customer's orders, instead of leaving the purchase as a receipt disconnected from the account.
Account access after the purchase
With permission to read the account, an agent can retrieve the customer's tickets and their current status, including tickets received through an invitation. With permission to make changes, it can also offer an eligible ticket to someone else or withdraw an offer the customer has sent. Withdrawing an offer is not undoing a transfer that the recipient has already completed. The ticket-transfer guide explains the handoff.
The customer can revoke the agent's grant through session management in their profile. Subsequent operations requiring personal account access then need a new sign-in. Revoking access does not reverse an earlier purchase or remove information already shared with the agent.
For agent companies and partners
A company building a PAP-compatible agent can connect it to Gomry so its customers can move from an event recommendation to a ticket purchase, then ask the agent to retrieve their tickets or orders later. The customer authorizes access to the account, and Gomry applies the permissions they grant.
For purchases through the agent, the team needs to support customer authorization and the payment flow described above. Gomry's personal-agent documentation provides the implementation details.
When the customer is an organizer
Organizers can also authorize a compatible personal agent to help with their work in Gomry. Before an Event, for example, an organizer can ask it to retrieve the attendee list to review registrations, or look up payment records when checking a sale.
The agent acts with the organizer's existing access, not a separate set of administrative privileges. It can read records or make supported changes only when the signed-in user's role and permissions allow the operation.