What happens when a guest can no longer attend and wants to give their ticket to a friend? Gomry supports transfers of eligible tickets, so a change of plans can be handled as a change of ticket holder rather than a new purchase.
The sender offers the ticket to a named recipient, who follows the invitation and signs in to accept. Sending that invitation and completing the handoff are separate steps. Your event's transfer policy should make the permitted changes clear to guests before they need them.
From one guest to another
The transfer form identifies the intended recipient by name and email. The recipient uses the invitation to claim the ticket. This keeps the change tied to the person receiving admission rather than treating a forwarded message as a change of holder.
For example, a guest who cannot attend can offer an eligible ticket to a friend. The friend needs to complete the acceptance step; an invitation sent to the wrong address should be resolved before either person relies on the handoff.
Make the transfer policy understandable
Explain which tickets your event permits guests to transfer and how they should get help with an exception. The attendee's next action should be clear: use the transfer option for an eligible ticket, then have the recipient follow the invitation.
A ticket transfer changes who attends. It is separate from moving the booking to another date, upgrading the ticket class or transferring prepaid Experience credit. Keep those requests distinct when your team helps a guest.
Check the handoff, not just the message
An invitation and a claimed ticket are different states. Before the event, guests should confirm that the intended recipient has accepted and can find the ticket in their account. At the entrance, staff should resolve an unclear holder record through the event's attendee view rather than assuming that a forwarded QR image establishes ownership.
If the new guest has different meal, accessibility or other participation needs, ask them for the relevant information. The original buyer's answers should not be treated as evidence of the replacement guest's requirements.
Personal agents can work with the documented transfer offer
Gomry's personal-agent interface documents offering an eligible ticket to another person and withdrawing an offer the customer has sent. Withdrawing a pending offer is not undoing a transfer already completed by the recipient. A compatible agent also needs the customer's authorization for the account operation.
The PAP announcement explains that account access in the customer journey. The existence of this interface is not a promise that every dashboard or app exposes identical transfer controls.
Prepare your team for a change of plans
Keep the event's transfer policy with its other ticket conditions. Give staff a clear contact route for an invitation sent to the wrong person or an unclear acceptance, and check the current attendee record before resolving admission.